How Does BPM Maturity Affect Process Performance?

Organizations are increasingly confronted with the consequences of globalization, digitalization and disruptive (technological) developments. The constantly changing dynamic social, economic, political environment as well public opinion require organizations to deliver effective efficient services. These trends also apply Dutch housing associations who working together suppliers in process property maintenance increase quality reduce costs. Business Process Management (BPM) has prospect enhancing performance processes. Previous studies have confirmed a positive relationship between BPM-maturity performance. However, different contexts this relation is sometimes inconclusive. Especially, it not yet clear which dimensions add most value within specific environment. Therefore, research we focus on studying influence processes at associations. Furthermore, intra- versus inter-organizational findings show that an leads improved This specifically true context.